sir bob geldoff esq speech from the ceo concerning tickets/

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from the link wrote:: I am writing to members of the Green Army following Tuesday’s official announcement that the 2019/20 Sky Bet League Two season will not resume.

We are entirely supportive of the decision not to return to the pitch right now, with health and safety of our staff, players, and supporters of utmost importance. That said, Ryan, his team, and the players are very disappointed not to be able to play out the remaining games and celebrate promotion alongside our dedicated supporters in the stands.

This does not diminish their achievements, of course. What the coaching staff, back-room team and players have produced on the pitch to bounce back at the first-time of asking is an outstanding effort, and we are immensely proud that we have secured a return to Sky Bet League One by playing such an exciting brand of football – however it may have been confirmed.

We have said this often in the past few weeks, but it is worth repeating - football is nothing without the supporters – which is why we, as a club, are trying to be as transparent, open, and honest as possible during this crisis.

We understand that many of you will have burning questions about what Tuesday’s announcement means for your relationship with Argyle, and, in particular, how the announcement affects Season-Ticket holders.

We have received hundreds of messages of support from the Green Army since the coronavirus pandemic took hold, and we are grateful for those. In truth, though, even with your tremendous support so far, the financial outlook for our industry is very bleak, at least in the short-term.

The club still faces a huge challenge to mitigate the significant revenue shortfall that results from the crisis. As a collective, club staff and the Board of Directors are working tirelessly to investigate all options available to us in tackling this unique situation – with the objective to ensure that the club emerges in the best possible shape.

Recently, we published a survey which asked supporters to provide their thoughts on how we may approach the ticketing situation for the upcoming season, as well as the games missed for those who held tickets for remaining games in the 19/20 campaign.

We received over 4,500 responses, and the strong theme throughout was that members of the Green Army clearly want to do their bit to help the club survive the coronavirus crisis. We are extremely grateful for that.

85% of survey participants responded that they would not ask the club to refund the value of tickets purchased – with 50% (over 2,000 people) indicating that they would like to donate their refund to help keep the club afloat.

The difference that those refund waivers could make in the club’s fight to survive is significant, and your contribution will not be forgotten by any of us at Argyle.

Of course, we understand that not all supporters will be in a position to lend us extra support, and pro-rata refunds will be available to those who need them. However, I feel duty bound to reiterate that ticket revenues represent the club’s primary source of income, and mass refunds will have a critical impact on our ability to operate in the short-term.

We continue to work on our Season-Ticket offering for the 2020/21 season, although, as yet, we are not clear on when the upcoming campaign will begin.

In our ticketing survey, we outlined a number of possible approaches to ticketing for the upcoming campaign, and we are once again thankful for the indicative support from the Green Army.

Nearly 80% of participants answered that they would purchase a Season-Ticket to support the club, even if that meant missing a number of games due to social distancing measures. I cannot reiterate strongly enough that the club does not take this dedicated support lightly.

It is, of course, an unsettling prospect, having to ask supporters to contribute knowing that they may not be able to attend games, but your support via ticketing and retail purchases remains the only prospect of the club bridging the financial chasm that this crisis has created.

The survey has armed us with useful information as we look to provide the most suitable ticketing options for the upcoming season, and our club staff continue to work above and beyond to bring ticketing packages to you at the earliest opportunity.

We have updated our Covid-19 FAQ webpage with our latest guidance. In addition, we have also outlined our ticketing procedures below, for ease of access.

On behalf of everyone at Home Park, let me thank you for your dedicated support, and patience, as we look to navigate the difficulties ahead together as One Argyle.

Andrew

19-20 Ticketing: The next steps

Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. This applies to match tickets, season-tickets and flexi-tickets.
Take a credit note for future ticketing purchases. Match-tickets at face value (less fees), season and flexi tickets will be offered as a pro-rata credit. If an existing ticket holder would like to request a credit note, they must email [You must be registered and logged in to see this link.] no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.
Refund. If an existing ticket holder would like to request a refund, they must email [You must be registered and logged in to see this link.] no later than June 30. Match-tickets at face value (less fees), season and flexi tickets will be offered as a pro-rata refund. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.
Please note that Flexi-Tickets will not carry over to the 20/21 Sky Bet League One season.

If email is not accessible for some ticket-holders, refund requests can also be processed via mail to: Plymouth Argyle Football Club, Home Park, Plymouth, Devon, PL2 3DQ.

All refund requests will be processed before July 31, 2020.

If they're asking for supporters to waive the ST refunds, surely some of the management at Argyle could take a temporary wage cut also, if finances are limited? Parkinson worked in a fairly senior position at Liverpool so won't be short of cash.

Posts : 12371 Join date : 2017-09-09

Never had you down as some sort of Commie Chem?

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i would have liked to have moved the money im owed on to next seasons season ticket seeing as next season i would guess a good number of games wont be attended by fans.

Posts : 6018 Join date : 2015-07-08

Angry wrote:: i would have liked to have moved the money im owed on to next seasons season ticket seeing as next season i would guess a good number of games wont be attended by fans.

same here should have just took it off next seasons tickets tbh not really bothered about season tickets ..but I want the 5 extra Exeter tickets refunded

I to would have like the money we are owed on to next seasons ticket, why is the choice not in his statement when it was in the servey. Just over 2,000 according to the CEO like Argyle to keep the money, where did the other 2,500 fans, the majority put their preferences. will he tell us? one for AFT to find out

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Tgwu wrote:: I to would have like the money we are owed on to next seasons ticket, why is the choice not in his statement when it was in the servey. Just over 2,000 according to the CEO like Argyle to keep the money, where did the other 2,500 fans, the majority put their preferences. will he tell us? one for AFT to find out

im going to ask them via email as im not sure what they think they have to gain conversing with fans on social media hoping other fans shame those wanting money back into not asking. Cause if they aren't offering the season ticket money off offer than i'll be asking for the money back cause im not buying the we desperately need it argument.

Posts : 34 Join date : 2020-06-07

Very poor judgement on the clubs part. The option to waive a refund should have been an opt in option and NOT an opt out option IMO.

Posts : 34 Join date : 2020-06-07

Angry wrote:

Tgwu wrote:: I to would have like the money we are owed on to next seasons ticket, why is the choice not in his statement when it was in the servey. Just over 2,000 according to the CEO like Argyle to keep the money, where did the other 2,500 fans, the majority put their preferences. will he tell us? one for AFT to find out

im going to ask them via email as im not sure what they think they have to gain conversing with fans on social media hoping other fans shame those wanting money back into not asking. Cause if they aren't offering the season ticket money off offer than i'll be asking for the money back cause im not buying the we desperately need it argument.

The credit note option is a defacto credit of such on next season's membership. Still poor on the clubs part forcing fans to ask for it when it should have been the waive option that that required opting in to.

Posts : 2291 Join date : 2012-01-24

Bucket rattling by any other name is still bucket rattling.

Seeing as the players have only played 75% of a season they should set an example by volunteering to take a pay cut for the duration of the close down.

edited to add:

I hope they aren't expecting any promotion bonuses

Posts : 34 Join date : 2020-06-07

Condescending aswell is that the two fans coaches for Morecambe and Orient were already paid for and the club have since sought and received full refund from TallyHo. Argyle are happy to seek a refund from a local small business who will obviously be struggling yet when the boot is on the other foot they ask fans to only seek a refund if they can live with themselves. I wonder if anyone possessing a coach ticket for those games in question will automatically be refunded now that Argyle have already been refunded?

Posts : 10244 Join date : 2011-10-23

Tgwu wrote:: I to would have like the money we are owed on to next seasons ticket, why is the choice not in his statement when it was in the servey. Just over 2,000 according to the CEO like Argyle to keep the money, where did the other 2,500 fans, the majority put their preferences. will he tell us? one for AFT to find out

That is the 2nd option TG. You get a credit voucher for what you are owed from this season, and that will go against future ticketing purchases for next year.

Czarcasm wrote:

Tgwu wrote:: I to would have like the money we are owed on to next seasons ticket, why is the choice not in his statement when it was in the servey. Just over 2,000 according to the CEO like Argyle to keep the money, where did the other 2,500 fans, the majority put their preferences. will he tell us? one for AFT to find out

That is the 2nd option TG. You get a credit voucher for what you are owed from this season, and that will go against future ticketing purchases for next year.

I just seen it on the herald site.

Take a credit note for future ticketing purchases. Match-tickets at face value (less fees), season and flexi tickets will be offered as a pro-rata credit. If an existing ticket holder would like to request a credit note, they must email [You must be registered and logged in to see this link.] no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.

I wonder how many with the pioneer package ask for a refund

Earwegoagain wrote:: Never had you down as some sort of Commie Chem?

Reckon he was inferring socialism for the rich but capitalism for the foot soldiers.

Posts : 34 Join date : 2020-06-07

Tringreen wrote:

Earwegoagain wrote:: Never had you down as some sort of Commie Chem?

Reckon he was inferring socialism for the rich but capitalism for the foot soldiers.

Mikey an apparatchik? Be serious please.

Posts : 12371 Join date : 2017-09-09

James Maybrick wrote:

Tringreen wrote:

Earwegoagain wrote:: Never had you down as some sort of Commie Chem?

Reckon he was inferring socialism for the rich but capitalism for the foot soldiers.

Mikey an apparatchik? Be serious please.

It was a tongue in cheek reference to the usual suspects that jump in when any criticism is made of the ruling classes, you know, bet you wished you lived in Russia? Have you tried emailing the club ect, ect.

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Grovehill wrote:: Bucket rattling by any other name is still bucket rattling.

Seeing as the players have only played 75% of a season they should set an example by volunteering to take a pay cut for the duration of the close down.

edited to add:

I hope they aren't expecting any promotion bonuses

Hallett has said he’s honouring contracts

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Argyle are no different than any other business in trying to cut costs and save a dosh wherever they can

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Argyle are no different than any other business in trying to cut costs and save a dosh wherever they can

Posts : 34 Join date : 2020-06-07

Graiser wrote:: Argyle are no different than any other business in trying to cut costs and save a dosh wherever they can

They were pretty rapid and successful in seeking the refund for the three fans coaches (2xMorecambe and 1xOrient) that were booked and paid for with small business TallyHo Holidays Ltd but not as rapid in outlining refund options for fans. To put it in as a clear context as is possible, Argyle are happy to ask fans to waive their refunds but are happy to seek one themselves from a small business. In plain text Argyle have already had the coach booking refunded and instead of refunding people's fares they are asking anyone to waive it.

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James Maybrick wrote:

Graiser wrote:: Argyle are no different than any other business in trying to cut costs and save a dosh wherever they can

They were pretty rapid and successful in seeking the refund for the three fans coaches (2xMorecambe and 1xOrient) that were booked and paid for with small business TallyHo Holidays Ltd but not as rapid in outlining refund options for fans. To put it in as a clear context as is possible, Argyle are happy to ask fans to waive their refunds but are happy to seek one themselves from a small business. In plain text Argyle have already had the coach booking refunded and instead of refunding people's fares they are asking anyone to waive it.

Well I think you’ve got the point, look if you want your refund ask for it, if you don’t, don’t.

Posts : 34 Join date : 2020-06-07

More aggravation than it's worth for a senior and U18s ticket as the club wish to tarnish every single applicant as if they had dipped their hands in the begging bowl.

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James Maybrick wrote:: More aggravation than it's worth for a senior and U18s ticket as the club wish to tarnish every single applicant as if they had dipped their hands in the begging bowl.

No they don’t

Posts : 30 Join date : 2020-04-25

Tgwu makes a valid point with the Corporate Membership packages. That's a lot of money to refund. It's a terrible shame given the effort by so many at the club made to present the club as a brand. I've been involved in a small way with that brand and helped to mould it. The entire club was transformed when Simon arrived.

It's also important than fans are treated well. Many will soon be unemployed. They do deserve a refund without criticism. I am hopeful the community nature of the club ensure this is all amicable. I am sure it will be.

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